Política de privacidad

Last updated: July 11, 2026

Calm Tails operates this store and website, including all the information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Calm Tails is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your personal information, as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information," we mean information that identifies, or can reasonably be linked to, you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services:

- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, and financial account numbers, payment card information, transaction details, and other payment-related information.
- Account information, including your username, password, preferences, and settings.
- Transaction information, including the items you view, place in your cart, add to your wishlist, or purchase, as well as your return, exchange, or cancellation activity, and past transactions.
- Communications with us, including information you include when contacting customer support.
- Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information, including how you interact with the Services, such as the pages or products you view.

Sources of personal information

We may collect personal information directly from you (creating an account, using the Services, contacting us), automatically through the Services (cookies and similar technologies), from our service providers, and from our partners or other third parties.

How we use your personal information

- Providing, personalizing, and improving the Services, including fulfilling orders, processing payments, managing your account, arranging shipping, and providing a personalized shopping experience.
- Marketing and advertising, such as sending promotional emails or showing you relevant ads.
- Security and fraud prevention, including authenticating your account and protecting against fraudulent or malicious activity.
- Communicating with you, including customer support and order updates.
- Legal reasons, including complying with applicable law or responding to valid legal requests.

How we disclose personal information

We may share your personal information with Shopify and other service providers who help us run our store (IT, payment processing, data analytics, customer support, shipping); with marketing and advertising partners; when you direct us to (for example, to fulfill an order); with our affiliates; or as required by law or in connection with a business transaction such as a merger.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transmitted to and shared with Shopify. For more information on how Shopify uses your personal information, please visit Shopify's Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users.

Third-party websites and links

The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of any third-party site. We recommend reviewing their policies before providing any information.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Security and retention of your information

No security measures are perfect, and we cannot guarantee absolute security. We recommend not using insecure channels to send us sensitive information. We retain your personal information only as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights and choices

Depending on where you reside, you may have the right to access, delete, correct, or receive a copy of the personal information we hold about you, and to direct us not to sell or share your information for targeted advertising. You may also opt out of promotional emails at any time using the unsubscribe link in our emails. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising these rights, though we may need to verify your identity before processing your request.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. Depending on where you reside, you may also have the right to lodge a complaint with your local data protection authority.

International transfers

We may transfer, store, and process your personal information outside the country in which you reside.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this website and update the "Last updated" date above.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please contact us at calmtailsstore@gmail.com.